FREQUENTLY ASKED QUESTIONS
Check out the answers to some of our most frequently asked questions below. If there’s something you need more details about that isn’t mentioned here, please get in touch for more information. We’ll get back to you as soon as possible.
WHAT IS YOUR NEW CLIENT PROCEDURE?
We are currently accepting new clients! Our new clients have the option to begin with a free initial consultation service call or meeting for 10 to 15 minutes to understand your needs and explain our therapy practice. You will then be scheduled for an intake and your treatment will proceed from here. Many times our clients want to see us weekly as this is what their treatment dictates, however we do operate from a clinical judgement and clients are always a part of the decisions and discussions when it comes to their treatment.
All we need to get you scheduled is your first and last name and an email address that you would like to use. We will use this email address to send you a link to our client portal. Our client portal is quick and easy, it takes 5-10 minutes to complete and once you are done, we receive a notification that you are ready to schedule. Once we receive that notice, we reach out immediately to set you up for your first appointment through our secure messaging platform.
I DON’T HAVE MY INSURANCE CARD WITH ME, CAN I STILL RECEIVE TREATMENT?
Yes, you can still receive treatment, however, it will be necessary for you to upload a current credit or debit card to your client portal. You will then need to provide proof of insurance by second session if you do not want to continue with self-pay options. Please discuss with your clinician if you have any concerns as we do have self-pay packages that are cheaper than paying session by session without insurance coverage. We cannot schedule your first therapy session without having a method of payment uploaded into your client portal. However, if you would like a free 10-15 minute initial consultation prior to completing your client portal information you can upload your payment preferences after this session.
HOW MUCH WILL MY COPAYMENT BE?
Co-Payments and any deductibles are decided based on the plan that you have through your insurance provider. When you call customer support (this number can be found on the back of your insurance card) they can walk you through the co-payment and deductible structure and what this looks like for you. Nexus Counseling has a contractual obligation with the insurance companies to charge for any co-payment or deductible amount based on your insurance plan. Nexus Counseling Services is not at liberty to waive co-pay or deductibles for any services and any co-pays and deductibles for services are due and required to be charged on the day services are delivered.