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FREQUENTLY ASKED QUESTIONS

Get Informed

Check out the answers to some of our most frequently asked questions below. If there’s something you need more details about that isn’t mentioned here, please get in touch for more information. We’ll get back to you as soon as possible.

WHAT IS YOUR NEW CLIENT PROCEDURE?

YES!! We are currently accepting new clients! Potential clients can reach out via email or by phone; once we receive your inquiry, we will collect the necessary contact and insurance information from you to get you set up in our client portal  Our insurance verification specialist will verify your benefits and let you know of any copay or coinsurance. You will then be scheduled for an intake and your treatment will proceed from here. Many times our clients want to see us weekly as this is what their treatment dictates, taking into consideration clinical judgement and medical necessity. Our clients are always a part of the decisions and discussions when it comes to their treatment. 

All we need to get you scheduled is:

  • Your first and last name,

  • An email address & phone number,

  • DOB and your insurance information. 

We will use your email address to send you a link to our client portal where you will complete all of your registration documents.  Our client portal is quick and easy, it takes 5-10 minutes to complete and once you are done, we receive a notification that you are ready to schedule.  Once we receive that notice, we reach out immediately to set you up for your first appointment through our secure messaging platform. 

I DON’T HAVE MY INSURANCE CARD WITH ME, CAN I STILL RECEIVE TREATMENT?

Yes, you can still receive treatment, however, it will be necessary for you to upload a current credit or debit card to your client portal if you don't want to be charged the self-pay rate.  It is best if you can provide your insurance information prior to beginning therapy. 

Please let us know if you have any concerns about using/not using insurance, as we do have self-pay packages that are cheaper than paying session by session without insurance coverage.

A valid method of payment must be entered in your client portal prior to scheduling your first appointment and will need to be maintained for the duration of your treatment; this method of payment will be used for the collection of copays and coinsurance which are due at the time of service. 

We do not expect a debit/credit card to be entered for Medicaid/Medicare clients. 

HOW MUCH WILL MY COPAY BE?      HOW MUCH IS MY COINSURANCE?
DO I HAVE A DEDUCTIBLE?

Co-Payments and any deductibles are determined by your insurance plan that you have through your insurance provider. You can find this information yourself by calling customer support (this number can be found on the back of your insurance card) and they can walk you through explanation of your benefits and identify any co-payment or deductible expectations for your insurance plan. Nexus Counseling has a contractual obligation with the insurance companies to charge for any co-payment or deductible amount based on your insurance plan.  Nexus Counseling Services is not at liberty to waive co-pay or deductibles for any services.  All co-pays, coinsurance fees and/or deductibles for services are due and required to be charged on the day services are delivered. 

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